Application Production Support

Overview

This position is created to be a team member of the WM APS team and to handle Application Support activities. Candidate will play a major role in handling Incidents, service requests and Application Support activities in shifts and on-call rotations. This member will also contribute to the service improvement activities, and participate to support bank’s DR/Live play activities. Ideal candidate will have a strong understand of core banking operations, trouble shooting skills, and experience with L1/L2 support in a banking environment with expertise on Linux, PL-SQL, Dynatrace, K8, Docker and Ansible.

What will you do?

Provide Application Production support for WM IT Data platform applications and tools

Prioritize and deliver outstanding service, troubleshooting and resolving issues from Business teams

Capability to analyze system / middleware / application logs and identify potential issues

Service monitoring, reporting and continuous improvement of the service quality and availability

Actively contributes to Continuous service improvement activities to make sure repetitive tasks and issues are addressed either via Problem management framework or automation

What are we looking for?

Unix and Shell Scripting

• Data Warehouse, Data Platforms, Database, Oracle, PL-SQL & SQL
• Autosys and Middleware like MQ, Tomcat
• Cloud computing, Dynatrace, K8, Docker and Ansible
• Reporting tools like PowerBI/Tableau

ITIL Practices

English - Expert

Strong critical thinker with problem solving approach

Excellent verbal and written communication skills

Willingness to continually update and enhance skills

High level of persistence, can-do attitude & pro-activeness

Escalate timely to the divisional lead on possible risks, escalation matters and management issues

Adhere to Service Level objective target for the incidents and requests

Review and create application Support knowledge articles

You will be part of 24/7 production support team (i.e Shifts/on-call/Weekend/Public holidays)

Participate and support bank’s DR/Live play activities

Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes

Risk Mitigation – By enforcing production‑readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk

Customer Confidence – High‑availability services and transparent communication to develop the relationship with Wealth Management Business

Operational Efficiency – Automation, continuous‑improvement initiatives and clear knowledge‑transfer lower mean‑time‑to‑detect (MTTD) and mean‑time‑to‑resolve (MTTR), delivering cost savings

Team player & collaborator – Close partnership development team members and other APS team members globally to manage a stable production platform for the business

What can you expect from us?

A permanent job contract for a long term project;

Tech equipment + SIM Card + personal smartphone;

Health and Life Insurance;

• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.