Environmental Services Patient Ambassador (1.0 FTE)

Provides proactive patient engagement and operational support to enhance the patient experience while promoting a clean, safe, and healing environment. The Patient Ambassador serves as the primary patient-facing representative for Environmental Services by conducting patient rounds, supporting service recovery, addressing environmental concerns, and partnering with clinical teams to improve communication and patient satisfaction. Essential Job Functions • Conducts routine patient rounds to introduce Environmental Services, establish service expectations, and assess patient satisfaction. • Responds to patient requests, environmental concerns, and service recovery opportunities by coordinating timely resolution with Environmental Services and clinical staff. • Supports patient throughput by assisting with discharge priorities, room readiness, and operational cleaning activities as needed. • Communicates effectively with patients, families, nursing, and interdisciplinary teams to ensure environmental concerns are addressed promptly. • Identifies maintenance, safety, and environmental concerns during patient rounds and coordinates appropriate follow-up with Facility Services or department leadership. • Assists with onboarding and mentoring new Environmental Services employees by reinforcing department standards, customer service expectations, and cleaning procedures. • Maintains accurate documentation of patient interactions, service recovery activities, and operational concerns using departmental systems. • Promotes a positive patient experience through professionalism, compassion, and service excellence. • Supports departmental quality initiatives and continuous improvement efforts through routine observations and feedback. Minimum Qualifications Education •Minimum High School or GED •Preferred 2 Year / Associate Degree Associate's or bachelor's degree in Healthcare Administration, Business Administration, Environmental Services, or a related field preferred. Experience •3 Minimum of three (3) years of experience in Environmental Services, healthcare support services, hospitality, or a related operational environment. •1 Minimum of one (1) year of leadership, supervisory, or team lead experience required.