Program Manager

As a Program Manager based in Tokyo , you'll be responsible for leading complex customer programs from start to finish, including:

• Leading strategic implementation programs for major retail customers
• Coordinating cross-functional teams across Engineering, Operations, Product, Supply Chain, Sales and Customer Success
• Building trusted relationships with customer executives and key stakeholders
• Managing program scope, timelines, budgets, risks and governance
• Driving customer adoption and business transformation
• Ensuring successful delivery while identifying opportunities for future growth
• Continuously improving program management best practices across the organization.

You bring

• 8+ years of experience in Program Management, Project Management, Customer Delivery or Consulting
• Experience delivering complex enterprise customer programs
• Strong stakeholder management and executive communication skills
• Experience working in international, cross-functional environments
• Strong leadership, planning and risk management capabilities
• Commercial awareness and customer-centric mindset
• Experience in Retail Technology, SaaS, IoT or Digital Transformation is highly preferred
• PMP, PgMP, Prince2 or Agile certification is a plus
• Fluent Japanese and English.