Customer Service Senior Associate - VT CS MA

About Us Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle and back-office support, to empower our clients with streamlined operations and cutting-edge strategies. With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more. Role and Responsibilities: Provide front-line support to our customers via live chats, phones, and email. Answering queries and resolving client issues regarding our products, platforms, and promotion. Address customer feedback as well as complaints professionally. Record and update customer data and other relevant information when necessary. Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices Qualifications and Requirements: Minimum 2 years of customer service experience . Willing to work on shifts (including weekends if required). Proficient in Microsoft Office. Fluent Italian & English including written and verbal communication skills. Effective communication skills. A logical and analytical approach to problem-solving. Benefits and Perks: Competitive remuneration package Rewarding career development with regional exposure. Team building, creation, birthday party, free flow of snacks and drinks.