Museum Custodian

Museum Custodian
Dolly’s Life of Many Colors Museum – Nashville, TN - PT & FT Hourly
About the Museum
Located in downtown Nashville inside Dolly Parton’s SongTeller Hotel, Dolly’s Life of Many Colors Museum invites guests to step into the extraordinary story of Dolly Parton—her Smoky Mountain childhood, her music, films, philanthropy, and the values that shaped her life.
Spanning more than 20,000 square feet, the museum brings guests behind the scenes of iconic moments while celebrating the heart, humor, and generosity that define Dolly’s legacy.
Every guest who walks through our doors should feel the same warmth, joy, and sense of possibility that Dolly brings to the world. Our team makes that happen.
Position Summary
The Museum Custodian plays a key role in maintaining a clean, welcoming, and guest-ready environment throughout the museum during operating hours.
This position is responsible for ongoing upkeep, responsiveness, and presentation of the space—ensuring that every guest experiences a museum that feels cared for, comfortable, and thoughtfully maintained.
Working alongside the Guest Experience Team, this role supports both cleanliness and atmosphere, contributing to a seamless, high-quality visitor experience.
What You’ll Do
Care of Space & Cleanliness
Maintain clean, orderly, and guest-ready environments throughout the museum during open hours
Monitor and service restrooms regularly, including cleaning, sanitizing, and restocking (consumables provided)
Perform continuous light cleaning such as:
Spot cleaning glass, doors, and high-touch surfaces
Addressing spills and immediate cleaning needs
Tidying gallery spaces and common areas
Support floor care needs during the day (spot mopping, debris removal, maintaining appearance between deep cleanings)
Assist in maintaining cleanliness in retail, lobby, and back-of-house areas
Guest-Facing Awareness
Maintain a professional, friendly presence while working in guest areas
Be mindful of guest experience—working efficiently and respectfully around visitors
Support a welcoming environment that reflects Dolly’s values of kindness, warmth, and care
Communicate courteously with guests when needed (e.g., navigating around cleaning activity)
Exhibit & Specialty Care
Follow specific cleaning protocols for:
Specialty finishes
Exhibit elements and display areas
Theater-style seating
Use non-abrasive methods and approved materials only
Avoid disruption to exhibits and multimedia elements
Escalate any concerns related to exhibit condition or cleanliness
Event & Operational Support
Support light custodial needs during daytime events as needed
Assist with pre- and post-event resets in public areas
Respond quickly to high-traffic impacts during peak periods
Safety & Accountability
Follow all safety and cleaning protocols, including proper use of equipment
Report maintenance, safety, or cleanliness concerns to leadership
Support a safe, organized, and well-maintained environment for both guests and staff
What Makes a Great Fit
We’re looking for someone who takes pride in their work and understands that
cleanliness is part of the guest experience—not separate from it.
Ideal candidates:
Take ownership of their space and notice details others might miss
Work proactively rather than waiting to be asked
Are comfortable working around guests in a public-facing environment
Bring a positive, respectful, and team-oriented attitude
Appreciate being part of a larger guest experience and museum story
Are reliable, consistent, and take pride in doing things well

Qualifications

Previous custodial, housekeeping, or facilities experience preferred
Experience in hospitality, retail, or public-facing environments is a plus
Ability to work independently and manage time effectively
Strong attention to detail
Comfortable being on your feet and moving throughout the museum for extended periods
Availability for weekends, holidays, and peak visitor times
Why Join Us
Working at Dolly’s Life of Many Colors Museum means helping create an environment where every guest feels welcomed, inspired, and cared for.
This role is essential to that experience—ensuring the space reflects the same warmth, quality, and attention to detail that define Dolly’s story.
If you take pride in your work, care about the details, and enjoy being part of a team that creates something special every day—you’ll fit right in.
A Shared Purpose
Whether supporting guests directly or behind the scenes, every team member contributes to the same goal:
We inspire joy by bringing Dolly’s genuine spirit to everyone.