Pre-legal land

Review overdue accounts/cases and identify matters requiring pre-legal action. Contact customers/clients through calls, emails, notices, and other approved communication channels. Issue and follow up on pre-legal / demand notices as per company policy. Coordinate with internal teams such as Collections, Finance, Operations, and Legal. Maintain accurate case records, correspondence, payment commitments, and supporting documents. Track commitments and ensure timely follow-up until resolution. Prepare case summaries and documentation for escalation to the Legal team. Coordinate with external advocates or legal service providers when required. Monitor response timelines and maintain MIS/reports on pre-legal cases. Ensure all recovery and communication activities comply with applicable laws, company policies, and ethical standards. Escalate disputed, high-value, or sensitive matters to the appropriate legal authority.