CUSTOMER SERVICE & ORDER ENTRY

DescriptionCustomer Service Representative

Job Status: Full Time

Work Schedule: Monday - Friday 8am 5pm

Position Summary

The Customer Service Representative serves as a key point of contact for customers, supporting the full lifecycle of orders from receipt through shipment and post-delivery follow-up. This role includes a combination of customer interaction and administrative/order processing responsibilities. This role is critical to delivering high-quality customer experience in a rubber die cutting manufacturing environment, ensuring accuracy, responsiveness, and proactive communication at every stage.

Key Responsibilities

Act as a customer contact for all order-related inquiries, updates, and issue resolutions
Proactively communicate order status, delays, and solutions
Respond to customer inquiries via phone, email, EDI systems, and customer portals
Partner with customers to understand requirements, specifications, and expectations
Manage the entire order process from receipt to shipment and follow-up
Review and validate customer purchase orders for accuracy and feasibility
Enter and maintain orders in ERP systems (AS400 or similar)
Coordinate order changes, revisions, and cancellations
Monitor open orders and ensure timely fulfillment
Process and manage EDI transactions including order receipt, acknowledgements, and updates
Navigate and maintain customer-specific portals for order entry, updates, and tracking
Ensure data accuracy and timely updates across all systems
Troubleshoot discrepancies between customer systems and internal systems
Work closely with Production, Quality, Purchasing, and Sales to ensure orders meet customer requirements
Communicate priorities, expedite requests, and resolve production or delivery issues
Coordinate tooling requirements and special customer specifications
Support continuous improvement efforts throughout the department and the organization
Prepare and provide pricing, quotes, and lead times
Develop a working knowledge of rubber die cutting products, materials, and processes
Invoice completed orders and reconcile billing accuracy
Maintain organized records of customer orders, correspondence, and documentation
Provide backup support within the customer service team

QualificationsQualifications/Requirements

High School Diploma or GED required
1-2+ years of customer service or order management experience, preferably in manufacturing
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
Experience with ERP systems (AS400 or similar preferred)
Ability to learn and navigate EDI systems and multiple customer platforms
Strong organizational skills and ability to follow detailed processes
Strong problem solving and decision making skills

Work Environment, Physical Requirements, & Safety

Work is performed in a climate-controlled office within or adjacent to a manufacturing facility
Office noise levels are typically low to moderate
Required to comply with all company safety policies and OSHA regs

Equal Opportunity Employer / Accommodations

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Applicants who require reasonable accommodations to participate in the application or interview process may contact Human Resources for assistance.

Looking to Kickstart or Advance Your Career? Learn More About Joining All-State

At All-State, we want to make sure that you and your family are taking care of your health and securing your future. It is for this reason that we offer an extensive benefits package to all of our full-time employees.

Competitive Salary
Paid Time Off (PTO)
Company Paid Holidays
Flexible Spending Accounts (FSA)
Life Insurance
Long-Term Disability
Health Plan
Dental Plan
Vision Plan
401K Retirement Plan/Company Match

We believe each employee contributes directly to All-State’s growth and success. Come grow with us by applying today.