Case Manager - Homelessness Prevention Systems (HPS)

Case Manager, Homeless Prevention SystemAbout Bill Wilson Center

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary

The Homelessness Prevention Case Manager provides strength-based case management and short-term financial assistance to low-income families at risk of homelessness. Conducts outreach, screening, intake, assessments, advocacy, and landlord mediation while connecting families to supportive services and resources to maintain stable, permanent housing.

Essential Duties/Responsibilities

Conducts pre-screens and intakes to determine participant eligibility and assess appropriate level of assistance needed.

Engages families through assessment of strengths and needs and development of goals and service plan to ensure families remain stably housed.

Acts as an advocate in maintaining stable housing, including assisting families with education on tenant’s rights, landlord median and advocacy, and connections to legal services, as needed.

Assists families with finding and securing new housing, when needed. • Supports families with budget counseling and financial literacy services. • Assists families with immediate crisis intervention, advocacy, problem-solving and other appropriate interventions, as needed.

Connects families to other opportunities and resources at BWC, including essential services, self-sufficiency programs.

Communicates with households at regular intervals after they have received financial assistance or completed case management to assess housing status and provide additional resources or support when needed.

Develops, tracks, and analyzes monthly goals and objectives in accordance with the operating plan and funder requirements.

Documents program activity including pre-screens, intakes, financial assistance, and case management into HMIS within one to three business days.

Maintains case files and progress notes, adhering to professional standards and designated time frames.

Submits monthly narrative, data, and other reports as required

Processes financial assistance payments, as needed.

Attend agency and other program meetings; including community meetings and trainings as appropriate.

Must be able to communicate effectively, get along with co-workers, management, and deal effectively and professionally under pressure.

Transport clients to appointments, meetings, etc. as needed.

Participate in agency Program Quality Improvement and Safety activities and initiatives.

Regular attendance is a requirement of the position.

Additional duties as assigned.

QualificationsEducation and Experience

Two years of experience working in outreach, shelter, or supportive housing programs for homeless or at-risk households.

Bachelor’s Degree or equivalent combination of education. HMIS knowledge is highly desirable. Experience working with a culturally diverse population. Must be efficient and organized.

Bilingual is highly desirable.

Personal or lived experience with housing instability, social services, systemic challenges, or the criminal/legal system is valued.

Required Skills/Abilities

Driving is a requirement of the job. Must have possession of current driver’s license, access to a vehicle and personal automobile insurance. Current CPR and First Aid Certification required (or complete within 30 days of hire).

Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required.

Ability to work with basic mathematical concepts as required for reporting.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software. Internet research skills are a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary, use hands to finger, handle, or feel; reach with hands and arms, and communicate or hear. The employee must occasionally move up to 20 pounds.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.

Salary Range

$26 - $30 per hour

Employee Benefits & Perks

We offer a generous compensation package for full-time employees that includes the following

4 Weeks Accrued PTO

14 Paid Holidays Per Year

• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit

401 (K) Retirement Plan

24/7 Employee Assistance Program

Upward Career Mobility

EEO

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.