About The Role

DescriptionGOODWILL CENTRAL COAST

RISK MANAGEMENT INVESTIGATOR

Location: San Luis Obispo County, CA

Employment Type: Full Time

Pay: $68,640.00- $78,624.00 Salary

Do More Than a Job. Make an Impact.

At Goodwill Central Coast, your work has purpose. For nearly 100 years, we've been turning donations into opportunity—creating jobs, removing barriers to employment, and helping people build brighter futures across the Central Coast.

We're looking for a proactive, observant, and detail-oriented Risk Management Investigator to maintain a proactive, integrated and dynamic loss prevention program that protects Goodwill Central Coast assets and helps reduce or eliminate loss through theft, dishonesty, or misuse.

Why Goodwill Central Coast?

Company-subsidized medical, dental, vision & life insurance*

403(b) retirement plan with company matching*

Paid holidays, vacation & sick leave*

Career development and advancement opportunities

A mission-driven workplace where your work makes a difference

*Benefits are subject to eligibility and plan terms.

The Opportunity

The Risk Management Investigator supports a designated region of Goodwill Central Coast by maintaining loss prevention controls, investigating reported or suspected losses, monitoring CCTV and other vulnerabilities, conducting cash and inventory checks, and working with internal teams and appropriate outside agencies when needed. The position requires sound judgment, strong communication, discretion, and the ability to remain composed during critical situations.

QualificationsWhat You'll Bring

High school diploma or equivalent.
Two years of progressively responsible experience in loss prevention, law enforcement, or equivalent.
Valid Class C California driver's license, a good driving record, and ability to drive for Company business.
Specialized knowledge of loss prevention systems, procedures and techniques.
Familiarity with computer operations, typical computer programs, general accounting/bookkeeping techniques, and electronic cash registers.
Ability to communicate effectively in English, both verbally and in writing; Spanish communication skills preferred.
Ability to maintain self-control, follow procedures, work cooperatively with others, and deal effectively with the public.

What You'll Do

Maintain the loss prevention program in the designated region and help ensure proper use of Goodwill Central Coast assets and adherence to established policies and procedures.
Conduct investigations of reported and/or suspected company losses, including interviewing involved parties and witnesses and completing comprehensive investigation reports.
Use appropriate legal channels when necessary to assist with recovery of misappropriated assets.
Develop and maintain relationships with local law enforcement and district attorney's offices to assist with prosecution or recovery of assets when appropriate.
Conduct regular cash reconciliation checks at retail stores and inspections at donation sites, warehouses, and other Company-controlled locations.
Train on and maintain proficiency in the Point-of-Sale (POS) system to support monitoring of potential theft and other loss vulnerabilities.
Orient new hires in the designated region on risk management policies and procedures.
Monitor CCTV at all locations as a spot check for safety and loss prevention and review CCTV archives as requested to investigate staff or customer wrongdoing.
Maintain the CCTV system in the designated region in conjunction with service vendors and make recommendations regarding camera placement and system upgrades.
Adhere to defined procedures for the collection and disposal of firearms, fireworks, alcohol, and other dangerous, illegal, or otherwise high-risk donations.
Perform periodic spot checks on purchased-goods inventory at stores and the warehouse.

Equipment Used

Typical office equipment, retail store equipment, vehicles, video cameras, binoculars, handcuffs, and CCTV equipment.
Ready to Work for Good?
If you're ready to use your investigative skills, protect valuable resources, grow your career, and make a meaningful impact, we want to hear from you.
Bring your talent. Protect the mission. Be part of the solution.

How to Apply

Apply through the Goodwill Central Coast employment application: <https://www.ccgoodwill.org/work/apply-for-job/>

Equal Employment Opportunity

Goodwill Central Coast is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics, consistent with applicable federal, state, and local laws.