Store Manager

Store ManagerThe Store Manager will be responsible for modeling and promoting Hansen’s IGA Market culture by consistently providing “best in class” service to our guests. The main responsibility of the Store Manager is to oversee production, profit/sales, associates, customer satisfaction and standards for the entire store. In addition, the Store Manager

plays a critical role in ensuring goals and metrics are consistently met throughout each department. As a part of the Hansen’s IGA Market leadership team, the Store Manger must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Duties & Responsibilities

General Management

Serve customers throughout the store while modeling Hansen’s IGA Market culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
Attend store-level management and safety and sanitation meetings
Participate in additional training and leadership activities as directed
Assist with store promotional sales events as needed
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
Assist with all other store duties as needed

Store Conditions

Responsible for the opening and closing duties of the store
Connect daily with each department to review daily schedule, department conditions and where assistance may be needed; providing hands-on assistance as needed
Oversee back room and coolers to ensure product is organized and properly stored
Ensure that each department is always full and fresh with the best quality products
Maintain department conditions, ensuring shelves are stocked, product is rotated, and the store is clean and well organized
Confirm each department completes daily reports (purchasing, sanitation and inventory)
Collaborate with Assistant Store Manager to project store needs for the next day
Create attractive department displays and end caps based on specific sales for the week
Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

Financial

Confirm each department is meeting daily, weekly and monthly goals, including, but not limited to, ABS, labor budget, sales and promotions
Approve each departments schedules to ensure that we are providing customers with the best shopping experience while obtaining expected budgets
Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques
Review monthly Profit and Loss statements to ensure the store is running efficiently and on budget. Make any appropriate changes if needed, to ensure goals are met

People Management

Manage all areas of the store, consistently leading by example and applying effective management techniques
Participate in interview process for new associates for all departments, including extending offers
Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
Approve department schedules based on labor budget
Review payroll and correct discrepancies prior to submittal
Communicate with Operations and Human Resources regarding department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
Assist with training and mentoring Managers in Training as needed

QualificationsRequired Qualifications

Must be a minimum of 18 years of age due to required operation of store equipment
Prior experience with perishable and non-perishable food items, preferably in a grocery setting, as well as leadership experience is required
Current certification for ServSafe and Liquor License (Company will compensate, if needed)
Ability to successfully lead, coach, train, develop and motivate a team
Ability to provide clear direction and delegate responsibilities to a team after determining department needs
Strong understanding of department financials and the ability to manage budgets to meet financial goals
Strong knowledge of local and state health, sanitation and safety regulations
Ability to quickly adapt to changing conditions, priorities and circumstances
Ability to maintain composure, meet deadlines and work effectively under pressure
Ability to work effectively in a fast-paced environment
Excellent communication, organizational and planning skills
Ability to make independent decisions regarding department needs and priorities
Strong verbal and written communication skills
Strong sense of urgency, time management, prioritization and multitasking skills
Strong sense of team – ability to anticipate the needs of the team
Strong computer skills, working knowledge in Microsoft Office product suite and Google Products
Excellent attention to detail
Excellent problem-solving and conflict resolution skills
Exceptional customer service skills
Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
Ability to stand, walk, lift, bend, push/pull for extended periods of time
Ability to lift up to 50 pounds