Front Office Receptionist - TENT

Front Office Job DutiesEssential Job Responsibilities:

Greets incoming patients, checks-in patients, explains registration paperwork, copies medical ID cards, collects copayments and arrives patients.
Opens and closes office 7:45 a.m.- 5:00 p.m.
Balances payments received and prepares daily payment report.
Ensures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary
Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
Ensures patient receives necessary disclosure and privacy information, as well as obtains necessary legal and financial signatures.
Communicates financial obligations such as copays or balances owed to patients and collects fees at the time of service as appropriate.
Communicates the purpose of and completes all necessary regulatory forms with patient.
Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals
Assists with referrals and pre-certifications at the time of encounter
Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights
Performs general office duties such as maintaining lobby appearance, stocking business cards, wiping down lobby surfaces and chairs.
Verifies insurance information & eligibility two weeks prior to the scheduled appointment date. Will also verify eligibility for all Medicaid plans on the same day of service
Fulfills organizational responsibilities as assigned including:

respects and promote patient rights
responds appropriately to emergencies
shares problems relating to patients and/or staff with Practice Manager
works as a productive member of the team helping co-workers as needed and/or assigned
Performs other duties as assigned.