Carrier Admin & Claims Representative

DescriptionESSENTIAL DUTIES

Request, receive, and consolidate claims related documentation including photos, bills of lading, PODs, delivery receipts, and statements.
Maintain detailed records to ensure accurate claim status tracking.
Request and track payment for various claims credits/debits.
Provide claims updates to carriers and customers.
Track and meet claims deadlines.
Vet carriers in alignment with EASE Logistics requirements and onboarding processes.
Verify carrier insurance levels, coverage types, authority, safety ratings, and required certificates.
Build and maintain accurate carrier profiles in internal systems, ensuring all documentation is up-to-date.
Run regular compliance and expiration reports to keep carrier records current.
Manage carrier service failure tracking and document compliance issues.
Support Marketing regarding public reputation management on industry review platforms.
Serve as a liaison to operations, supporting rapid onboarding and compliance verification for new carriers.
Resolve carrier-related issues and identify opportunities to mitigate operational risks.
Split time, as needed, between the ACA and Claims teams until EASE has successfully established and onboarded a full-time ACA team member.
This position is 100% on-site interacting with cross-functional teams.

LEADERSHIP AND SUPERVISOR RESPONSIBILITIES

None.

PROFESSIONAL

Ability to adapt and work in a fast-paced environment.
Build and foster an environment of teamwork, integrity, and leadership.
Communicate, written and verbal, in a manner that is respectful, professional, and polite.
Demonstrate efficient time management skills by being punctual and reliable.
Keep work station clean and free of clutter.

Work Environment

The physical environment requires the employee to work in an open office setting with regulated temperatures, where many people are on the phone for long periods.

Physical Demands

Sitting or standing at a desk, typing, looking at multiple computer screens, and responding to inbound/outbound phone calls, emails, and instant messages throughout the day.
Occasionally may need to bend, stand, or lift up to 10 lbs.

Position Type and Expected Hours of Work

This position is full-time. Employees typically work Monday-Friday, typical working hours (with an hour lunch), 40+ hours per week, as business demands.

This role is expected to work outside of typical business hours as business needs dictate.

QualificationsQUALIFICATIONS

Education

High School Diploma or GED required.
Associate or Bachelor’s degree required.
Additional training or certifications in claims, risk management, or logistics compliance are a plus.

Experience

No additional experience required.

Knowledge, Skills, & Abilities

Strong clerical and organizational skills with the ability to gather, organize and consolidate documents.
Excellent communication skills via phone, email, and written documentation.
High attention to detail, accuracy, and compliance awareness.
Ability to multitask and manage competing priorities and meet deadlines.
Proficiency in Microsoft Office Suite and ability to adapt to new software.