About The Role

DescriptionFirst State Bank’s mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Our Core Values are: Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects.

Summary

The Wire Services Specialist is primarily responsible for accurate and efficient processing of domestic and international wire transfers. This role requires excellent customer service, strong telephone and interpersonal skills as well as the ability to work in a fast-paced environment and adhere to strict deadlines. Attention to detail and accuracy are crucial to prevent wire losses.

Essential Job Duties & Responsibilities

Provide excellent customer service to both external and internal customers of the Wire Services Department

Receives and processes wire transfer requests sent through various methods

Provide general service and support by phone regarding wire transfer services

Prepare and provide wire notification and correspondence to customers as needed

Communicates effectively with Fraud Department and BSA Department on suspicious wire transfer activity

Prepare Wire Agreements for customers as needed.

Ensure adherence to all First State Bank policies and procedures, as well as compliance to Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Office of Foreign Assets Control (OFAC), and other regulatory requirements for wire transfers

Identify, investigate, and resolve any wire transfer errors or discrepancies, working with relevant departments, or other financial institutions

Verify daily, weekly & monthly reports as assigned

Properly document customer activity through Bank’s CRM to ensure all information is archived accurately

Coordinates with Officers regarding various approvals for wire transfers and online wire limit increases