Collections Clerk II - Finance Shared Services

Reporting to the AR Supervisor, the Collections Clerk II is responsible for managing a portfolio of customer accounts with moderate to high complexity, focusing on reducing outstanding receivables and minimizing financial risk. This intermediate-level role independently manages collection activities, resolves account disputes, analyzes customer payment trends, and supports continuous improvement of collection processes. The position requires strong analytical skills, sound judgment, and the ability to balance effective collections practices with maintaining positive customer relationships.