Ride Consultant /Service Technician

Ride Consultant /Service Technician Ride Consultant / Service Technician SPECIALIZED NEW ZEALAND LIMITED Mount Eden, Auckland | Full time | Tuesday – Saturday Tools in one hand. Rider stories in the other. Want to work directly for one of the biggest bike brands in the world — then join our team at Specialized Auckland. We're after a Ride Consultant / Service Technician for Specialized Auckland — a hybrid role for someone who's as sharp on the shop floor as they are on the workstand. Around 60% of your week is in the workshop — repairs, servicing, bike builds — climbing to 80% through the summer peak . The rest? Out front with Riders, giving honest advice and selling the best bikes on the planet. This role will be part of our fulltime crew working Tuesday – Saturday . What you'll do Keep Riders Riding — own repairs, servicing and builds, start to finish Own the Service Experience — take work in with precision, set expectations, then beat them Deliver WOW Moments — listen hard, advise honestly, create Riders for life Drive Sales — inspire confident purchases and follow up every enquiry Master the Tools — workshop craft plus Lightspeed POS and Hubtiger Be Rock Solid — dependable, punctual, and always ready to roll with the team What you'll bring A genuine passion for cycling and the Specialized brand 2–3 years of high-performance retail or sales experience, with results to show for it 1–2 years as a bicycle mechanic (preferred) and real confidence with a toolkit Great communication and a team-first attitude Availability across weekends, the ability to lift 25kg+ and stand for long periods Why you'll love it World-class product, world-class training, and a crew that rides as hard as it works.