Manager, Inbound Logistics

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Essential Duties and Responsibilities Oversee the day-to-day operational performance of the inbound logistics department, monitoring multi-team activity and executing real-time adjustments to meet departmental service level goals. Coordinate and track shipments, ensuring timely delivery and adherence to customer requirements. Oversee the movement of goods, ensure smooth shipping processes and meet customer expectations. Collaborate with suppliers, carriers, and internal stakeholders — including procurement, sales, warehouse, and quality teams — to plan and implement inbound logistics strategy. Communicate with suppliers and carriers to negotiate rates and resolve any transportation issues. Collaborate with suppliers and carriers to discuss rates and address any transportation challenges. Establish efficient transportation routes and delivery schedules and utilize technology solutions to track shipments and improve visibility across the inbound network. Monitor delivery times and shipment status, proactively identifying and resolving delays or transportation issues as they arise. Coach, develop, and manage Inbound Logistics Supervisors and Team Leads, ensuring they effectively drive frontline accountability. Review and analyze department-wide performance metrics to implement process improvements and enhance the carrier and supplier experience. Own shift-capacity and staffing planning; analyze volume forecasts and attrition data to project future staffing needs. Partner with Sales and Executive Leadership to resolve operational issues, standardize best practices, and improve cross-functional workflows. Ensure compliance with corporate policies, internal standard operating procedures, and transportation/logistics industry regulations (including DOT and FMCSA requirements). Maintain accurate records and documentation related to inbound logistics activities. Keep organized records of all inbound logistics activities, including invoices, reports, and tracking information. Qualifications and Educational Requirements Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred; equivalent experience considered. 3–5+ years of experience in inbound logistics, transportation, or supply chain management, including experience leading supervisors or teams. Proven experience negotiating rates and contract terms with carriers and suppliers. Strong knowledge of inbound logistics processes, routing and scheduling, and transportation regulations. Ability to manage, mentor, and track the professional growth of front-line leaders. Excellent analytical, organizational, and problem-solving skills with the ability to prioritize and manage changing demands in a fast-paced environment. Strong communication and relationship-management skills for engaging suppliers, carriers, and cross-functional partners. Open to travel as needed.