Data/Report Analyst (Alabang)

Work Setup: Onsite (Alabang)

Work Schedule: Night Shift, Shifting (no guaranteed weekends and local holidays off)

Requirements

• Education: At least 2 years in college (no back subjects).
• Work Experience: Minimum 2 years in BPO with at least 2 years as a Data/Reports Analyst

Responsibilities

• Convert raw data into meaningful reports and dashboards, highlighting key performance indicators
• Gather data from various sources and workforce management tools
• Analyze data to generate insights and recommendations for process improvement, business expansion, revenue growth, and resource utilization
• Assist managers in strategic planning, identifying inefficiencies, forecasting call volumes, adjusting staffing levels, and refining training programs for agents
• Collaborate with cross-functional teams to align strategies