Dispatcher/Reservations, Transportation

REQ13229 Dispatcher/Reservations, Transportation (Open) POSITION SUMMARY: The Dispatchers / Reservations plays an important role in assisting the business units, maintaining and running a smooth operation. Receiving bookings via emails or phone and proceed with reservations and assigning the transfers to the available drivers. PRIMARY RESPONSIBILITIES: Reports to Supervisor Checks and monitors the GPS Creates Reservations for each transfer request to the Transportation system Checks in a daily manner Hotel bookings and update Transportation System Studies daily trip summary and assigns appropriate vehicle and buggy units to successfully serve all transport service requests. Ensures that manning (vehicle and buggy drivers) and vehicle units and buggy units with complete amenities will be sufficient based on the plotted trips and possible additional/ immediate trip requests. Assigns driver for each new booking Monitors and ensures that vehicle and buggy units will be dispatched on time based on the schedule KEY PERFORMANCE INDICATORS: Fleet Utilization On-time dispatching GPS Tracking Good time management Attention to the details Able to Work Under Pressure Good Organization skills QUALIFICATIONS: Education & Experience Minimum 2 work experience as Dispatcher in a Hotel Industry or Vehicle Leasing providers Primary school graduate Skills: Able to work under pressure Able to communicate in Greek and English Pleasant personality Good knowledge of Microsoft office Familiar with computers Ability to work on flexible shift including overnight, weekends and holiday on rotation basis PERSONAL COMPETENCIES: Displays a high commitment to delivering results Customer Service Well Groomed and presentable Able to follow rules and procedures of the Department and Company Achieves agreed objectives and accepts accountability for results Displays the highest level of integrity Ability to maintain discretion Self-motivated Approachable