Customer Service Representative

What you’ll do Customer Contact: Answer customer calls and video chats to help them understand product features and services. Hands-On Help: Guide customers through setting up and using their products after a purchase. Solving Problems: Find and fix customer issues, and get help from other teams when problems are complex. Accurate Records: Keep detailed notes on all customer conversations for documentation. Teamwork: Work with colleagues and other teams, including mentoring junior staff, to ensure a great customer experience. What experience you need High school diploma. English proficiency B2. A minimum of 6 months customer service experience. Excellent communication skills. What could set you apart Basic Knowledge of G-suite programs (Sheets, Docs, Slides, etc.) Able to work independently and as part of a team. Ability to multitask and prioritize effectively in a fast-paced environment. Primary Location: CRI-Heredia Function: Function - Customer Service Schedule: Full time