Customer Service Representative

Duties

• Assist the sales force and clients with day-to-day service needs, providing timely and effective support to drive client satisfaction and business efficiency.
• Manage the end-to-end processing of new business cases ensuring accuracy
• Attend to client and sales team queries received through various channels (in-person, phone, email, etc.), delivering clear and professional responses.
• Coordinate and follow up with the relevant department on queries
• Act as cashier handling payments and receipts
• Provide operational and administrative support to the Claims and Pensions teams, facilitating seamless service delivery within branch operations.

Qualifications and Experience

• Higher School Certificate (HSC) or equivalent
• Have good interpersonal and communication skills.
• Be able to work under pressure to meet tight deadline.
• The Company reserves the right:

1. To convene only the best qualified candidates to participate in the selection exercise.
2. Not to make any appointment following this advertisement.