Customer Engineer - Thermal, VIC

Key Responsibilities

Planning & Reporting

• Plan your customer service maintenance visits in a structured and methodical manner.
• Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day.
• Field Service Reports - to be completed for every maintenance & service call attended.

Operational Delivery

• Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner.
• Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
• Keep up to date with your training requirements across multiple Vertiv technologies.
• Maintain the supplied company vehicle & personal appearance to the appropriate company standard.
• Spare Parts . Keep personal onboard spares inventory, record & report inventory use.

WHS, Environment & Quality

• Comply with all Work, Health & Safety, Environment and Quality obligations.
• Actively promote safety in the workplace

Daily Work Duties and expectations

• Drivers Licence is required (may involve visit to remote sites)
• Overnight or longer trips may be required.
• Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed.
• Attending customer Service calls.
• Use of ladders, Scissor lift and scaffolding.
• Working in tight and restricted locations.
• Working on and around Energised Electrical equipment.
• Working on live refrigerant lines and pressure vessels.
• Working and Heights (needs Work at Heights Training and refreshed every 5 years)
• Working on HVAC Mechanical systems that will involve awkward body positions at times.
• Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)

Employees reporting to Incumbent

• Nil

Main contacts within Company

• Other Customer Engineers – Thermal
• Service Supervisor –Thermal
• Service Operations Manager
• Safety Manager
• Technical Support Team
• Sales Team
• Finance

Main contacts outside the Company

• Customers
• Product Suppliers
• Contractors
• Vertiv Partners

Education/Qualification

• Mechanical Trade Certificate (state dependant)
• Restricted Electrical Licence
• Refrigerant Handling Licence

Specialist Knowledge

• Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)

Practical Experience

• Proven track record within the Air – Conditioning or other precision cooling industry as a service technician
• Thermal controls & Networking knowledge
• Proficiency in Microsoft Office

Personal Characteristics

• Excellent communication, inter-personal and problem-solving skills.
• Learning agility
• Interpersonal skills
• Ability to work collaboratively in a team environment.
• Ability to multitask and priorities workloads.
• Negotiation & influencing skills.
• Computer literacy at an intermediate level