People Operations Lead (Senior Manager)

Who We Are

2nd Order Solutions (2OS) is a boutique consulting firm that provides outstanding results in the credit and risk industry to clients all over the world. We offer a casual office environment, hybrid work schedules (spend at least 50% of your time in the office), competitive medical, dental, vision and retirement benefits, and a team-oriented environment where our associates genuinely enjoy working together.

Our goal is to make 2OS a great place to work for all, and our passion is our people. We never settle for “good enough” as we constantly strive to continue growing as a business for our team and to create an environment rooted in development and growth.

Overview

The People Operations Lead will be a key member of the Staff team at 2OS, responsible for managing and optimizing core human resources functions with a focus on benefits administration, HRIS management, payroll, and performance management. This role will serve as the primary point of contact for employee experience-related processes, ensuring that systems and programs are efficient, compliant, and aligned with company values.

The ideal candidate is detail-oriented and proactive, owning HR operations in a small business, with a strong emphasis on confidentiality, employee support, and continuous improvement of people processes as we continue to grow.

Key Responsibilities

Total Rewards Administration

Own administration of all employee benefits programs, including health, dental, vision, 401(k), and other retirement offerings

Basic Qualifications

Required

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• 7+ years of experience in HR, benefits administration, or HR generalist roles

• PHR or SHRM-CP Certification

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• Hands-on experience managing health and retirement benefits programs as well as multi-state payroll (with experience in Paylocity preferred)
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• Strong understanding of HR compliance requirements and best practices
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• High attention to detail and ability to manage sensitive information confidentially
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• Solutions-oriented mindset with initiative and the ability to work autonomously
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• Excellent analytical, organizational, and problem-solving skills
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• Proficiency in Microsoft Office Products is required

Success Metrics

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• Highly reliable and detail-oriented in managing benefits, payroll, and HR systems
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• Provides clear, timely, and supportive communication to employees and leadership
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• Demonstrates strong ownership and accountability across HR operations
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• Continuously identifies and implements improvements to systems and processes
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• Balances compliance rigor with a practical, solutions-oriented approach

Direct Reports

N/A