Cash App Specialist II

SUMMARY

The Cash Application Specialist II will be responsible for supporting all internal and external customer needs in the area of cash applications. The individual will use various systems and databases to research and correct misapplied payments and other errors as needed. This individual will work closely with the Commercial Credit Financial Analyst to assist and serve as backup for that position.

RESPONSIBILITIES

• Prepare reconciliations as assigned.
• Serves as the backup for the Commercial Credit Financial Analyst in Memphis.
• Research and correct ROA Errors /duplicate / misapplied / missing payments, research and apply and make adjustments as needed.
• Prepare credit card chargeback reports. Classify all transactions as DIY or Commercial. Adjust the commercial accounts. Send the file to the Credit Team for accounts to be suspended and flagged as having a returned item. Determine if LP should be involved and provide information as needed to resolve.
• Research Returned Paper Checks (taken at the stores). Review daily faxes, determine the PIN, prepare the master file and adjust the commercial accounts. Send the file to the Credit Team for accounts to be suspended and flagged as having a returned item. Determine if LP should be involved and provide information as needed to resolve.
• Audit Returned Paper Checks. Make sure the correct store was hit and reclass as needed. Obtain copies needed to facilitate collection. Prepare the ECA files and update the chargeback tables.

REQUIREMENTS

• Level of Formal Education:A Bachelor's degree (BA, BS) or equivalent.
• Area of Study:Accounting , Administration,Finance
• Years of Experience:One to two years.
• Type of Experience:Cash Applications
• Special Certifications or Technical Skills:At least 1 year of Excel, Lotus Notes, and Windows experience, to include toggling between multiple computer applications and/or data sources to gather required information and be highly detail oriented . Bilingual.
• Other/Preferred:Customer Service Experience