People Operations & Systems Partner

[What the role is]

We are redesigning our HR service delivery to be leaner, smarter, and more efficient. We are seeking a Tech-Minded HR Operations & Systems Specialist to be at the heart of this journey. This is not a traditional HR role. You will be a key player in running our daily HR operations while simultaneously identifying and implementing automation opportunities that will shape the future of our function.

[What you will be working on]

HR Operations & Service Delivery (The "BAU")

• Drive end-to-end annual HR cycles, including but not limited to performance ratings, bonus administration, and promotion exercises, ensuring timeliness and accuracy.
• Oversee core HR processes such as employee onboarding/offboarding, vendor payments, and claims processing.
• Act as a key point of contact for HR process es and system queries, providing expert guidance and ensuring a positive employee experience.
• Maintain data accuracy and compliance through systematic validation and regular audits of HR records and transactions

Digital Transformation & Process Automation (The "Tech-Minded")

• Proactively identify and analyse operational bottlenecks, repetitive tasks, and process gaps that are prime candidates for automation.
• Design, build, and deploy automated workflows and solutions using existing GovTech tools (e.g. FormSG , Workday, low-code platforms).
• Serve as a system administrator and subject matter expert for our core HR platforms ( Workday ), managing user access, ensuring data integrity, and driving system optimization.
• Develop and maintain clear system documentation and Standard Operating Procedures (SOPs) for our evolving processes.

Data, Analytics & Continuous Improvement

• Generate standard and ad-hoc reports to provide actionable insights for HR and business leaders.
• Champion a culture of continuous improvement by constantly asking "How can we do this better?"
• Partner with stakeholders across HR and the business to understand their needs, gather requirements, and co-create effective solutions.

Systems Administration & Management

• Manage and maintain multiple HR platforms ( including but not limited ) to Workday, FormSG , including user access management, role assignments, and license renewals
• Design, create and maintain digital forms, workflows, and system documentation to support HR operations and processes
• Ensure data integrity and system hygiene through regular audits, updates, and maintenance activities across all HR systems

Stakeholder Management

• Act as the primary point of contact for all HR systems and process queries, providing timely resolution and expert guidance
• Build and maintain strong relationships with Business Partners and stakeholders through proactive communication and support
• Drive system adoption and process compliance through effective training, documentation, and change management

[What we are looking for]

We are looking for a unique blend of operational diligence and a builder's mindset. You might be an experienced HR professional with a passion for tech, or a tech-savvy graduate eager to apply your skills to real-world business challenges.

• Experience & Education :
• Diploma or Bachelor's Degree in Human Resources , Information Systems, or a related discipline.
• Minimum of 2-4 years of relevant experience in HR operations, HR systems, or a related field, with a strong focus on HRIS platforms. We are also open to exceptional fresh graduates with a demonstrated passion for technology and process automation.
• Proven expertise in managing and optimizing HRIS platforms, in particular , Workday.
• Demonstrated track record in implementing HR technology solutions and driving digital transformation in HR functions is highly desirable.
• Technical Acumen :
• Hands-on experience with or a strong aptitude for learning HRIS platforms (Workday expertise is a significant plus).
• Proficiency in Excel is essential; experience with data analysis and visualization is highly desirable.
• Curiosity and a willingness to get hands-on with low-code/no-code tools to build solutions.
• Mindset :
• A Problem-Solver's Mentality: You don't just identify problems; you are driven to solve them. You are naturally curious, analytical, and meticulous.
• A Builder's Passion: You enjoy creating solutions, improving processes, and seeing your work have a direct impact on efficiency and user experience.
• Resilience & Adaptability: You thrive in a dynamic environment, can handle ambiguity, and are comfortable learning new technologies and processes quickly.
• Technical Skills
• Advanced proficiency in HR systems, databases, and Excel, with strong data analysis capabilities
• Hands-on experience in workflow design, system configuration, and process automation.
• Strong capability in managing multiple HR platforms while ensuring data accuracy and integrity across systems.
• Soft Skills
• Highly analytical with excellent problem-solving abilities and meticulous attention to detail.
• Strong communication and stakeholder management skills, both written and verbal.
• Ability to work independently, handle ambiguity, and manage multiple priorities in a dynamic environment.
• Collaboration: Strong communication and stakeholder management skills, with the ability to explain technical concepts to a non-technical audience.
• Experience in a fast-paced, tech-driven environment.