Client Service Manager - Senior Associate

Job responsibilities

• Support KYC process including: documentation analysis and control, local due diligence workflow and client reference data through direct interaction with key partners (relationship managers, case leads, Hub, Legal and Compliance);
• Conduct client outreach and follow up on Client pending documentation;
• Work closely with Sales and clients in facilitating on-boarding requests;
• Assisting internal questions about onboarding status;
• Provide support and facilitate KYC process for multiple LoBs, as per the local and global policies;
• Liaise with Client Onboarding, reference data hubs and other supporting areas as Legal, Sales Support, Compliance, Technology and global partner teams.
• Maintain a good control environment by tracking the E2E on-boarding workflow, e.g. KYC approval, storage of on-boarding documents, etc
• Monitor and review metrics and reconciliation reports;

Required qualifications, capabilities, and skills

• Strong partnership and coordination skills;
• Ability to identify problems and drive to resolution;
• Proactive/self-starter with the ability to deliver value-added support to business partners and clients in a dependable, timely and accurate manner
• Extreme attention to details;
• Experience with KYC and local documentation requirements for on boarding clients
• English and Portuguese fluency
• Strong skill in MS Excel