Connected Vehicle Service Quality Operations Manager

Service Quality Department ensures the rapid resolution of quality issues through effective collaboration with Subaru of America (SOA), Subaru Canada, Inc. (SCI), Subaru Corporation (SBR), Toyota Motor North America (TMNA), and various suppliers. This role plays a critical role in overseeing the investigation and resolution of infotainment and connected car quality issues for vehicles sold in North America, while also managing the end-to-end Over-the-Air (OTA) campaign operation procedure from planning through execution for Alliance and Subaru wholly-owned vehicles. This role works closely with the Engineering Managers to ensure rapid response and effective resolution of quality concerns, managing a team of specialists to investigate, troubleshoot, and resolve complex issues related to CV Quality Software for InCar and OutCar.