Service Quality Consultant

Eligibility Qualifications Minimum Bachelors preferably Masters from an HEC recognized institute/university. Qualification in Islamic Finance will be an added advantage. Skills Customer Centricity Stakeholder Collaboration Good Communication Skills Governance Experience Minimum 2 years of relevant work experience Key Responsibilities Implementing service delivery standards across the assigned area. Conducting SQ surprise visits in assigned branches. Collaborating with stakeholders to address service elements and improve service delivery. Continuously identifying improvement areas in customer journeys. Department: Service Quality Department - General Services & Customer Support Group Location: Balochistan Last Date: September 12 th , 2026