Manager - Governance & Conduct

Manager - Governance & Conduct Eligibility Qualifications Minimum Bachelor’s degree preferably a Master’s, from an HEC-recognized institute/university (Professional certification will be an added advantage) Qualification in Islamic Finance will be an added advantage. Skills Governance, conduct risk, and banking control framework knowledge. Control gap identification and remediation. Report writing, MIS, presentations, and stakeholder coordination. Strong communication skills; proficiency in Excel, PowerPoint, and Power BI (preferred). Experience Minimum 5 years' relevant working experience. Key Responsibilities Implementing and monitoring the Bank's Conduct & Governance framework across all units. Monitoring customer conduct, service quality, governance indicators, and driving corrective actions. Developing governance reports, dashboards, and management presentations for senior leadership. Coordinating with stakeholders, supporting policy development, and driving governance awareness and continuous improvement initiatives. Department: Service Quality Department – Customer Support Group Location: Head Office - Karachi Last Date: September 7 th , 2026