About The Role

Regional Service Quality Manager Eligibility Qualification: Minimum Bachelor's degree, preferably a Master’s from an HEC-recognized institution/university. Qualification in Islamic Finance will be an added advantage. Experience: Minimum 6 years of working experience Skills Required : Customer-Centric Service Design & Optimization Root Cause Analysis & Continuous Improvement Data-Driven Decision Making & Insights Change Management & Effective Execution Responsibilities: Driving exceptional customer experience across the assigned customer portfolio Monitoring, analyzing, and improving CX metrics (CS, NPS, complaints, TATs, etc.) Partnering with bank-wide stakeholders to minimize service and thematic gaps Ensuring compliance with KPIs, controls, and established benchmarks Department: Service Quality Department Location: Karachi Last Date: August 30 th , 2026