Order Management - Back Office

Client / Vertical head Approved New Hire Request Program: FM-FAO BLI/Process Name: RENTOKIL-TERMINIX Designation: Analyst No of Head Count (s): 6 New Hires/Replacement Hires (HC) by Designation New Hires Billed /Unbilled / BU / OPS Bench Billed / RTX Order Management Voice SFDC ID for Billed New Opportunity Reasons to hire Unbilled / Bench Forecasted Increase in HC City / Location: Manila Standardized skillset: [Refer attached excel] Skillset not mentioned in template Customer Interaction / Transaction Processing (Experienced) Shift (APJ / EMEA / US / Any combination): AMER (US) / Any Combination Reporting Manager : Sheryll Gutierrez Educational Background: Any Experience Required: Experienced Job Description: • Answers customer/client requests or inquiries through chat or email concerning services, products and concerns that may arise. • Utilizes operational system to process service requests promptly. • May be tasked to work in one or multiple queues/skill sets over various customer contact channels. • Updates all client information in corporate database and maintains the accuracy and integrity of the data. • Ensures that billing methods, pricing and tax codes are properly entered and assigned. • Ensures that service protocols and service specifications are sent with service tickets. Client Approval mail: See attached Comments Additional volume Preferred Start date: (induction date) 29-Jun-26 Collaborators: Anthony Punzalan III, Richard Salimbao, Myrna Badoquillo, Rainier Navarro Workplace: WFM, WIO, Hybrid WIO