Lead - Voice Core Site

Job responsibility Responsible for proving technical support for VOIP & PSTN network. Ensuring NW fault and customer complaint resolution. Backup of Voice Core Nodes CDRs Backup of Voice Core Node DB POI Augmentation Fault Rectification Hardware POI Outages Handing Patch upgrades R & R activities New product /Equipment testing ACT Portal CR management New POI commissioning PRI / SIP migrations Internal RA Audit compliance Complaint Handling Support to Service account Manager BSNL/MTNL payments ITTN POI co-ordination Special projects PV audit/ AMS portal update PM activities Support to Infra/TX team DOT Audits Internal/External Audits of TTSL Span of control: TTL Network Operations Key Customer NOC, NW Planning, FO, CSO, SCM, Finance Necessary Preferred Skills Over 10+ years of experience in Voice & VAS core domain. Strong understanding of project management, customer service, and technical knowledge voice core network elements, including NGN, IMS MGW, IMS, SBC, IN, STP & SMSC Excellent problem-solving, leadership, and communication skills. Proficiency in network monitoring and troubleshooting tools (e.g., Wireshark, Tektronix).. Experience with VoIP, SIP Trunking, and other IP-based communication systems. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Project management experience . Innovative thinking for analysing customer issues and resolution. Team Handling Qualification PGDM/B.E./B.Tech (Telecom/Communication/Instrumental) Overall Work Experience Over +10 years of experience Behavioural Attributes Positive thinking Willingness to work in a competitive environment. Customer centric Team player Good listener