Coordinator, Instant Service Center

Provide prompt, efficient, and high-quality reservation and guest support services to partnered IHG Company‑Managed hotels, ensuring a seamless and consistent experience for both internal and external customers. Adhere to established scripts, service level agreements (SLAs), and operational standards set by the Instant Service Center (ISC) and IHG. Support IHG’s business objectives by contributing to revenue optimization, guest experience, and owner returns through effective handling of property reservations and guest service–related requests for assigned hotels. Collaborate with hotel partners and internal stakeholders to ensure service excellence and operational efficiency. Participate in special projects and initiatives within the scope of Americas Hotel Operations Support & Services, as assigned by the Manager, to support continuous improvement and evolving business needs.