A/R CUSTOMER REPRESENTATIVE II

SUMMARY Accounts Receivable Specialist II will be responsible for making outbound phone calls on targeted delinquent accounts utilizing Eram credit scoring system. The A/R Specialists II will call accounts based on a prescribed queue and negotiate with the customer for payment. The A/R Specialist’s II role will be to work directly with the customer to bring the account balance current, while maintaining the customer relationship. RESPONSIBILITIES Accountable for collecting and managing riskon a high volume of delinquent monthly accounts (consisting of past dueaccounts between 31 and 120 days past due) assigned through the collectionsdatabase in accordance with the defined Account Treatment Strategy Call on delinquent accounts based on aprescribed queue to secure payment and bring accounts current (50 calls dailyrequired) Assertive and strong interpersonal,communication and negotiation skills to secure payment terms on delinquentaccounts Provide weekly collections update to reportaccount status to include trends that affects the overall business relationshipwith customers Responsible for reducing delinquency inassigned portfolio. Prepare weekly and monthly reports for senior management. Communicate and follow up effectively withsales regarding customers’ accounts in a timely manner Enlist the efforts of sales and seniormanagement when necessary to accelerate the collection process Identify and refer billing and paymentissues to Research specialist Respond to customer requests and questionsregarding invoices, statements, special reporting information, paymentprocessing and general billing questions Manage credit risk on accounts by makingrecommendation to reduce LOC or place accounts on credit hold Refer/suggest accounts for bad debtproceedings REQUIREMENTS Fluent in English language verbal andwritten Associate Degree or equivalent experience.Bachelor’s Degree preferred 3 to 5 years related high volume corporatecollections and/or customer service experience Proficient in Excel, Word, PowerPoint andOutlook Strong verbal/written communication,problem solving, analytical and negotiation skills with strong attention todetail in goal oriented environment a must. Basic principles of finance, bookkeepingand accounting a plus. Excellent problem solving, analyticalskills and strong attention to detail in goal oriented environment. Ability to thrive under tight deadlines andhigh-pressure situations