Trainer III

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Completes a variety of atypical assignments. Applies experience and skills to complete assigned work. Works within established procedures and practices. Establishes the appropriate approach for new assignments. Works with a limited degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Helps teams to integrate and work together to support the achievement of company goals. Impact Impacts a team, by example, through the quality service and information provided. Uses discretion to modify work practices and processes to achieve results or improve efficiency. Leadership Provides guidance to junior team members. Problem Solving Provides solutions to atypical problems based on existing precedents or procedures. Interpersonal Skills Clearly and effectively communicates information and ideas. Responsibility Statements Conducts employee training classes on the features and operation of products and technology, client tools and processes. Organizes the training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Participates in "train the trainers" sessions, to be prepared to deliver content. Conducts "train the trainers" sessions. Analyzes, produces, and distributes training reports. Performs other duties as assigned. Complies with all policies and standards.