IT Service Desk Associate III- MySQL

Requirements: -Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Engineering (Computer/Telecommunication) or equivalent. -With at least 6 months to 1 year experience in SQL, with background in VMWare -Hybrid, night shift Job Description -Logs all incident and service request details. -Categorizes and prioritizes codes. -Provides customer service resolution for operational and service-related incidents. -Routes incidents and service requests that cannot be immediately handled. -Manages requests and incident reports from customers. -Determines which CIs are involved in the incident. -Delivers courteous services and is responsible for end-user requests. -Resolves or escalates incidents and requests, as needed. -Updates and validates all incident information. -Obtains additional information from the requester and end-users. -Ensures that incidents are resolved and closed. -Performs other duties as assigned. -Complies with all policies and standards.