About The Role

To ensure addressing the health concerns of the beneficiaries/customers by providing necessary explanations and giving necessary suggestions through a telemedicine platform and abiding by the guidelines stated, specific to the project catering to. Duties and responsibilities Connect/communicate with customers on a daily/weekly/monthly basis via call/message to create specific and achievable goals that help them achieve their long-term goals related to Maternal health, wellness, and lifestyle. To connect/communicate with customers on a daily/weekly/monthly basis via call/message to monitor and explain the customers on the do’s & don’ts, Warning signs of/about pre & post-natal journey. Document customer interactions, including phone calls and messaging and tracking pre & post-natal health metrics. Create a feedback loop between customers, coaches, and Customer Support, Operations, and Product teams to help improve the customer and coach experiences. Work on creating content for relevant blog posts and content emails for our customers. Work on updating daily numbers in the excel sheet and publishing the EOD/weekly and monthly reports. Authorities Make appropriate, timely and safe decisions on the management plan of the beneficiaries/customers. Qualifications Education: M Sc Nutrition / Dietetics Skills & Abilities: Passion for health and wellness industry Stays up to date with current research and trends. Organized, detail-oriented team player with an ability to multitask in a fast-paced environment. Strong communication skills - writing, typing and phone. Must be open to feedback and have a desire to continuously learn and grow. Good computer proficiency - Proficiency in MS Office (Word, Excel and Power point) Flexible to work in any shift. Effective decision-making skills Should be proficient in Hindi and English mandatory. Experience: Minimum 1 years of experience in Maternity Health/Wellness/Diet Counseling