Engine Field Service Technician - Level II at Fa Espx

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About The Role

In this role, you will make an impact in the following ways

산업용 , 선박용 및 차량용 엔진의 보증수리 업무와 유·무상 서비스 수행
유·무상 및 보증수리에 대한 Service Report 작성
유·무상 수리 완료 후 관련 수리품 관리
Engineering 팀 및 Engine Sales 팀과의 원활한 업무 협조 및 영업팀 지원
OEM(SOOSAN CSM, HCE, 현대에버다임 , STX 엔진 , TDCV 등 ) 의 기술지원 요청에 따른 업무 지원
기타 Mobile Service 접수 문의 및 기술 자문 요청에 대한 기술 지원
서비스 접수 및 관련 내용 전달 , 서비스 실시 ( 필요 시 일정 협의 후 진행 )
보증 Field Service 의 경우 , Service Report 및 Warranty Report 작성 후 관리자에게 제출
유상 Field Service 의 경우 , Service Report 작성 후 관리자에게 제출
작업장 정리 및 관리
영업지원 Field Service 의 경우 , 영업지원 P.O. 확인 및 발행 후 서비스 실시 및 Service Report 작성
OEM 및 기타 업체의 서비스 요청 시 엔진 번호 , 보증기간 및 Cummins 공급품 여부를 확인한 후 서비스 실시 또는 지역 대리점 통보 및 기술 지원
Timesheet 작성 및 가이던스 시스템에 보고서 작성 , 작업 전 JSA 작성
개인 지급 공구 관리
회사 HSE 정책 , 작업 안전 절차 및 관련 법규를 준수하고 , 작업 전 위험성 평가 (JSA) 를 통해 위험요소를 사전에 확인·통제하며 , 현장 위험·사고·안전수칙 미준수 사항을 즉시 보고 및 조치
중대한 안전 위험이 발견될 경우 작업을 중단하고 관리자 또는 관련 담당자에게 즉시 보고하여 , 안전하고 규정을 준수하는 서비스 환경을 유지

Competencies

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization’s goals.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications

Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.