Lobby Ambassador

We are seeking an enthusiastic and professional **Lobby Ambassador** to join our dynamic team in Lusail, Qatar. As a Lobby Ambassador, you will be the face of our organization, creating exceptional first and lasting impressions for every guest. You will serve as a key point of contact in the lobby, delivering outstanding guest service and acting as a brand ambassador while maintaining a visible, engaging presence throughout the public spaces. This role offers an exciting opportunity to make a meaningful impact on guest experiences in a fast-paced, luxury hospitality environment. Welcome guests warmly upon arrival and departure, creating positive and memorable first impressions that set the tone for their stay Maintain a visible and professional presence in the lobby, actively engaging with guests and embodying the organization's brand values Provide accurate, detailed information about hotel facilities, services, events, and local attractions in Lusail and surrounding areas Anticipate guest needs proactively and personalize their experience by recognizing preferences, preferences, and special requests Handle guest inquiries, requests, and concerns with professionalism and empathy, ensuring timely and satisfactory resolution Support front office operations during peak periods, assisting with check-in and check-out processes to ensure smooth guest flow Coordinate luggage handling and room escorting services, providing in-room orientation and assistance as needed Monitor public areas consistently to ensure cleanliness, organization, and optimal guest comfort at all times Stay informed about daily events, hotel activities, promotions, and local recommendations to enhance guest engagement Collaborate seamlessly with front office, housekeeping, concierge, and other departments to ensure coordinated service delivery Follow up on guest requests and feedback to demonstrate commitment to exceptional service standards Maintain professional appearance and grooming standards that reflect the luxury hospitality environment Resolve operational challenges efficiently while maintaining composure in high-pressure situations

**Required Skills & Competencies:** Excellent verbal communication skills with the ability to engage guests professionally and warmly Fluency in English; proficiency in additional languages (Arabic, French, or Mandarin) highly valued in our Lusail location Proficient knowledge of computer systems including Microsoft Word, Excel, and Outlook Strong multitasking ability with the capacity to prioritize effectively in a fast-paced environment Exceptional attention to detail and organizational skills Outstanding customer service expertise with a genuine passion for hospitality Problem-solving skills and the ability to handle guest concerns with empathy and decisiveness Physical stamina to stand for extended periods and move throughout the lobby area Professional demeanor and polished appearance consistent with luxury hospitality standards **Experience:** Minimum 2-3 years of customer-facing experience in a hospitality or upscale service environment Proven track record in guest relations or front-of-house operations Experience working in luxury hotels or high-end hospitality settings preferred Demonstrated ability to recognize and respond to guest preferences and personalize service **Education & Certifications:** High school diploma or equivalent; bachelor's degree in hospitality, business, or related field preferred Hospitality training or certification programs are advantageous **Personal Attributes:** Proactive, positive, and energetic personality with genuine enthusiasm for guest service Empathetic and emotionally intelligent team player who makes people feel valued Humble, adaptable, and open to feedback with a willingness to embrace organizational culture Resilient and composed under pressure, maintaining professionalism in challenging situations Collaborative mindset with strong liaison and coordination abilities across departments Inclusive approach to working with diverse guests and team members from various backgrounds Commitment to continuous learning and professional development in the hospitality industry

Experience:** Minimum 2-3 years of customer-facing experience in a hospitality or upscale service environment Proven track record in guest relations or front-of-house operations Experience working in luxury hotels or high-end hospitality settings preferred Demonstrated ability to recognize and respond to guest preferences and personalize service **Education & Certifications:** High school diploma or equivalent; bachelor's degree in hospitality, business, or related field preferred Hospitality training or certification programs are advantageous **Personal Attributes:** Proactive, positive, and energetic personality with genuine enthusiasm for guest service Empathetic and emotionally intelligent team player who makes people feel valued Humble, adaptable, and open to feedback with a willingness to embrace organizational culture Resilient and composed under pressure, maintaining professionalism in challenging situations Collaborative mindset with strong liaison and coordination abilities across departments Inclusive approach to working with diverse guests and team members from various backgrounds Commitment to continuous learning and professional development in the hospitality industry

Rixos Premium Qetaifan Island North stands as a premier luxury destination on the dynamic, man-made Qetaifan Island off the coast of Lusail, Doha. Operating under the renowned Accor umbrella, this five-star resort seamlessly blends high-end hospitality with adrenaline-pumping entertainment, making it one of Qatar’s most sought-after lifestyle and leisure hubs.