IT Technician

OAKS CHRISTIAN SCHOOL Job Description IT Technician Full-Time (12-month), Non-Exempt, Category 4 Salary Range: $25.00-$35.00 per hour Reports to: Director of Information Technology The IT Technician provides general hardware, software, and network support. Working in a large, fast-paced, dynamic environment, this person joins a team of IT professionals to ensure the proper functioning of technical operations and provides exceptional service and customer support to all constituents. Essential Functions Serves as an integrated member of IT Department Provides front-line technical support to employees Supports PC and Apple/Mac hardware and software Supports desktops, laptops, tablets, and other devices Supports Microsoft 365 and the Google Suite Supports wireless networks Supports audio/visual systems and projection devices Performs basic user account tasks including onboarding and offboarding procedures, password resets, and access control Collaborates with service providers to coordinate repairs, warranty claims, and equipment replacements Maintains accurate inventory of assets Assists with technical documentation Stays current with emerging technologies, industry trends, and best practices to continuously improve technical skills and knowledge Performs other related duties as assigned or requested Employer reserves the right to change or modify duties at any time May be required to be on-call Additional duties as required Qualifications & Skills Preferred BA/BS in Computer Science, Computer Information Systems or related Relevant certifications such as CompTIA A+ or similar qualifications are a plus Proven experience in a help desk or technical support role, providing assistance to end-users in a professional environment Understanding of TCP/IP, DNS, DHCP and other network protocols Understanding of Windows and Mac Operating Systems Possess superior communication skills (written and verbal) Demonstrates complex problem-solving skills Ability to work well independently and collaboratively in a fast-paced environment Maintains a positive, energetic, and friendly disposition Demonstrates integrity, professionalism, and an attitude of service Ability to lift/carry 45lbs Supports the Oaks Christian School Statement of Faith