E-Commerce Merchandiser

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.

Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.

POSITION SUMMARY

We are looking for a results-driven E-Commerce Merchandiser to join the Lucas Museum’s Retail team. Reporting to the E-Commerce Manager, the Merchandiser will support e-commerce operations and strategy in support of the opening and ongoing operations of the Museum’s online retail store. This will include monitoring the online store, optimizing sales funnels, and working closely with various departments under the Revenue & Engagement portfolio to ensure an exceptional online shopping experience.

RESPONSIBILITIES

Support the day-to-day operation of the online store, including product setup, product updates, pricing, merchandising, collections, inventory-related updates, and website content management within Shopify.

Upload and maintain product imagery, product information, collections, tags, merchandising attributes, and promotional assets to ensure an accurate and engaging online shopping experience.

Execute updates to online store, including product launches, promotional changes, and campaign-related merchandising updates according to established timelines and business requirements.

Utilize Airtable and other project management tools to review assigned work, track progress, and support the timely execution of merchandising and content updates.

Monitor online store functionality, merchandising accuracy, and customer-facing experiences; perform quality assurance testing of products, collections, content updates, and site enhancements prior to publication and identify issues requiring resolution.

Track product performance, inventory availability, and sales trends, and support ongoing ecommerce operations by maintaining accurate product data, monitoring site health, and recommending improvements to merchandising execution.

CORE COMPETENCIES

Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.

Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.

Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.

Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Ability to stand and walk for extended periods, up to 8 hours per shift.

Ability to move throughout multiple Museum locations, including galleries, theaters, outdoor spaces, and other public areas.

Ability to maintain an active and visible presence while providing exceptional guest service.

Ability to work in a high-volume, public-facing environment with large groups of guests, including school groups, tours, special events, and peak attendance periods, while maintaining professionalism, situational awareness, and composure.

Ability to frequently bend, reach, stoop, kneel, crouch, and climb stairs as needed.

Ability to occasionally lift, carry, push, and pull items weighing up to 25 pounds, including wheelchairs, stanchions, signage, guest service equipment, and other operational materials.

Ability to communicate clearly and effectively with guests and colleagues in person, by telephone, and over two-way radio.

Ability to work both indoors and outdoors in varying environmental conditions.

Ability to maintain awareness of guest activity and surrounding conditions while monitoring galleries, queues, and public spaces.

QUALIFICATIONS

High School or GED equivalent is required

1-3 years of experience in e-commerce or digital marketing role, preferably for an arts & cultural institution or prominent consumer brand preferred

Proficient in MS Excel is required; experience using V-Look-up is a plus

Strong understanding of online sales platforms and digital marketing strategies

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