Utilities Manager

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 100+ communities and more than 30,000 homesites across the U.S. We are experiencing intentional, rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.
As Utilities Manager, you'll own recapture performance end to end: a minimum of 90% on water, sewer, and stormwater, and 100% on trash, at every community where costs are billable to residents. This is a player coach role. You'll lead a team of analysts, set their priorities, and hold them accountable, while staying hands on with rate analysis, billback launches, submetering, and vendor contracts yourself. You'll work daily with accounting, legal, community managers, and outside vendors, and residents will feel the difference when you get it right.

What You'll Do

Team Leadership

Give every community a named owner for recapture performance, either an assigned analyst or yourself
Run a monthly cadence: review results against the 90%/100% targets, work the miss list community by community, and track every item to a named owner and date
Review analyst work before it reaches leadership; rate analyses and billback recommendations need to be right the first time
Coach analysts on rate analysis and state compliance so the whole team gets sharper
Catch performance issues early, whether the problem is a community underbilling or an analyst not moving their list

Utility Recapture and Reporting

Own the monthly recapture cycle: expense versus resident billing income by community, fund, and utility line
Investigate every miss and document the root cause, whether it's rates, billing setup, occupancy, or a provider increase nobody caught
Maintain the billback opportunity pipeline, and drive it from rate analysis through first bill
Flag over recapture as well as under recapture, and prepare the executive roll ups for P&L calls

Billing Operations

Manage rate table changes and new billback launches in the billing platform (ManageAmerica or similar), including high and low read exception review
Audit provider invoices against resident billing to confirm pass through accuracy

Submetering

Oversee the installation pipeline across properties and vendors, from contract through permitting, install, and billing activation
Keep the master submetering contracts tracker current across the portfolio

Contracts and Vendors

Negotiate and manage waste hauler, cable, and internet agreements, including rate escalation terms
Route agreements through legal, and track renewals so nothing expires by accident

Compliance

Maintain the rate notice compliance tracker across every operating state
Keep Havenpark at 100% legal compliance on notice timelines and content, no exceptions

Budgeting

Build annual utility budgets from trailing actuals, provider rate schedules, and contract terms
Support the broader budget cycle with utility trend analysis

What You Bring

4+ years in utility management, property operations, or revenue or financial analysis
Real people management experience: you set expectations, review work, and have the hard conversation when someone isn't hitting their numbers
Advanced Excel skills, comfortable in large GL exports
Working knowledge of multi state utility pass through regulation, or the ability to build it fast
Strong vendor negotiation skills
Clear written communication; you'll draft resident notices, regulator responses, and executive summaries

Nice to Have

Experience with utility billing platforms like ManageAmerica or Conservice
A track record running multiple recurring cycles (reporting, notices, renewals) without a dropped ball