Analista de Implementação Júnior - Customer Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Implementação Júnior - Customer Success based in Brazil.

This is an entry-level Customer Success opportunity focused on helping new B2B SaaS customers successfully adopt and implement digital <solutions.You> will guide clients through onboarding, from understanding their goals to configuring tools and achieving their first meaningful results.The role combines customer relationship management, project coordination, product enablement, and consultative <problem-solving.You> will manage multiple implementation projects while adapting your communication and approach to different customer profiles.A key focus will be building customer autonomy, encouraging platform adoption, and removing technical or operational <barriers.You> will collaborate closely with Product, Sales, and Support teams to resolve issues and create a smooth customer experience.The position is fully remote and offers an environment centered on learning, collaboration, customer impact, and continuous development.

Accountabilities

• Conduct onboarding for new customers and partners by diagnosing their business context and jointly defining initial objectives.
• Develop implementation strategies that help customers achieve their goals and reach early success milestones using the available tools.
• Guide customers and partners through platform setup and adoption, adapting meetings and training to their specific needs and expectations.
• Encourage customer autonomy by providing clear, practical, and didactic guidance throughout the implementation journey.
• Monitor platform usage and relevant implementation indicators to identify opportunities, risks, and areas requiring additional support.
• Manage multiple implementation projects simultaneously, coordinating schedules, follow-ups, milestones, and customer commitments.
• Build strong customer relationships through empathetic communication, active listening, and proactive problem-solving.
• Act as a bridge between customers and internal Product, Sales, and Support teams to resolve issues and maintain implementation progress.
• Handle objections and challenging situations with resilience, flexibility, and a customer-oriented mindset.
• Contribute to continuous improvements in onboarding and implementation practices, helping deliver scalable and consistent customer experiences.

Requirements

• Previous experience in Customer Success within B2B SaaS or technology companies, preferably with hands-on experience in Implementation or Onboarding.
• Practical knowledge of Customer Success metrics, particularly indicators used to measure onboarding and implementation effectiveness.
• Strong time-management and organizational skills, with the ability to manage multiple implementation projects and customer interactions simultaneously.
• Excellent communication skills, with the ability to communicate clearly, adapt explanations to different audiences, and teach customers in a practical and engaging way.
• Genuine interest in helping customers, combined with empathy, active listening, resilience, and a problem-solving mindset.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Customer-oriented approach with strong attention to customer needs, expectations, and business objectives.

Nice to have

• Experience or training in Digital Marketing, including topics such as inbound marketing, lead qualification, personas, customer journeys, and email marketing automation.
• Experience with Agile methodologies such as Scrum or Kanban.
• Experience with project management practices.
• Strong negotiation skills and experience managing customer objections.
• Previous experience with B2B SaaS or CRM/marketing technology products.
• Familiarity with customer success or implementation tools and methodologies.

Benefits

• 🏠 100% remote work model in Brazil.
• 🌱 Opportunity to develop a career in Customer Success and Implementation.
• 📚 Access to training and resources focused on customer service, implementation success, and modern CS practices.
• 🤖 Exposure to advanced information-management tools and AI-supported workflows.
• 🚀 Opportunity to work with B2B SaaS customers across different company sizes and industries.
• 🧘 Support for holistic well-being across emotional, financial, physical, occupational, and social dimensions.
• 🤝 Inclusive environment focused on diversity, belonging, collaboration, and professional growth.
• ♿ Affirmative opportunity for people with disabilities.
• 📈 Continuous learning and opportunities to develop customer management, project coordination, communication, and digital skills.