Fraud Risk & Compliance Manager

Role Overview

• We are seeking a highly experienced, data-driven Fraud Risk Management professional to lead
• our fraud detection, investigation, and regulatory compliance frameworks. In this role, you will
• be responsible for safeguarding our digital payments ecosystem (including UPI, IMPS, Wallets,
• and Merchant platforms) by engineering advanced risk rules, optimizing machine learning
• models, and leading high-performing operational teams. You will also act as a primary liaison
• with key regulatory bodies (RBI, NPCI) and Law Enforcement Agencies (LEAs) to ensure
• ironclad compliance and proactive risk mitigation.

Key Responsibilities

1. Regulatory Compliance & Governance

•  Implement Circulars: Spearhead the end-to-end implementation of all fraud risk-related
• circulars and compliance mandates from the RBI, NPCI, and FIU.
•  Regulatory Confirmation: Own and ensure the timely, accurate submission of critical
• regulatory implementations on the PCOMP portal.
•  Stakeholder Liaison: Serve as the primary point of contact for ad-hoc risk inquiries from
• regulatory bodies and Law Enforcement Agencies (LEA).
•  Executive Reporting: Prepare and present advanced data analysis and high-level risk
• reports for Board-level forums, including the Risk Management Committee (RMC).

1. Risk Rule Engineering & Advanced Analytics

•  Rule Development: Codify, test, and deploy hundreds of high-impact risk rules (velocity,
• blacklists, compliance) using Python and SQL to counter emerging fraud vectors.
•  Data Analysis: Query and analyze large-scale transactional and profile data to identify
• patterns, build automated daily alert reports, and perform Root Cause Analysis (RCA).
•  ML Model Optimization: Partner cross-functionally with Tech and Data Science teams to
• refine and optimize Machine Learning/AI-driven risk models to boost detection efficiency and
• reduce false positives.

1. Fraud Investigations & Operations

•  Investigations: Lead end-to-end investigations into sophisticated digital payment fraud
• across UPI, IMPS, RTGS, PPI wallets, and merchant platforms.
•  Real-time Surveillance: Oversee real-time transaction monitoring systems and instant
• containment protocols to mitigate active fraud threats.
•  Process Improvement: Author and standardize Standard Operating Procedures (SOPs) to
• streamline fraud risk workflows and drastically reduce case resolution times.

1. Team Leadership & Collaboration

•  People Management: Direct, mentor, and upscale a large operations team (including Team
• Leaders) covering customer fraud support, transaction monitoring, and grievance handling.
•  Cross-Functional Alignment: Collaborate closely with Product, Tech, and Compliance
• teams to secure stakeholder sign-offs and integrate preventive risk controls seamlessly into
• the product architecture.
• Required Qualifications & Experience

Requirement Description

Experience 10+ years of progressive experience in

Fraud Risk Management, Digital Payment

• Scams, and Cyber Incident investigations
• within a FinTech, Payment Bank, or digital
• banking environment.
• Education Postgraduate qualifications in Business
• Administration and Machine Learning & AI are highly preferred.
• Technical Stack Proficient in SQL and Python.
• Domain Knowledge Deep understanding of Indian digital
• payment architectures (UPI, TPAP
• frameworks, Wallets, IMPS) and
• corresponding regulatory landscapes (RBI
• and NPCI guidelines).

Certifications CFE (Certified Fraud Examiner) or

• equivalent professional risk/fraud
• certifications are a significant advantage.
• Soft Skills & Competencies
•  Exceptional leadership, team building, and performance management capabilities.
•  Strong strategic communication skills tailored for board-level and executive stakeholders.
•  Analytical, problem-solving mindset with a keen eye for forensic detail.