Functional Business Systems Analyst- ERP & Fulfillment

Key Responsibilities

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Support day to day operation of Microsoft Dynamics NAV/Business Central.

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Work across inventory, order-to-cash, purchasing, fulfillment, and posting workflows.

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Partner with Accounting and Operations to ensure shipment confirmations and invoice postings are accurate.

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Troubleshoot operational issues including posting errors, inventory mismatches, and shipment discrepancies.

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Investigate issues end to end across ERP, OMS, EDI, and 3PL systems before escalating.

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Support EDI flows (850 / 940 / 945 / 856 / 810) and ensure issues are identified and resolved quickly.

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Assist with UAT, user training, and system documentation.

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Support data validation, master data setup, and configuration updates.

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Work with technical resources when system changes or fixes are required.

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Follow defined guardrails to maintain inventory and financial accuracy.

Operating Model

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Individual contributor within ERP team.

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Reports to ERP Lead (India) and VP, Technology Solutions.

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Works closely with global Accounting, Operations, and Tech teams.

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Supports live operational windows when required.

Qualifications

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3–7 years experience with Microsoft Dynamics NAV or Business Central.

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Hands-on experience in Finance, Sales, Purchase, and Inventory modules.

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Understanding of order-to-cash and inventory flows (ship > post > invoice).

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Experience working in live ERP environments.

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Exposure to ERP, EDI, and 3PL integrations preferred.

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Strong problem-solving skills with ability to work through issues end to end.

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Ability to work directly with Accounting and Operations teams.

What Success Looks Like (First 6 Months)

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ERP transactions are processed consistently with minimal errors.

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Inventory and posting discrepancies are resolved quickly.

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Accounting and Operations teams have confidence in system behavior.

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Issues are identified early and handled without unnecessary escalation.

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Processes and documentation are clear and followed.