Functional Business Systems Analyst- ERP & Fulfillment

Key Responsibilities

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• Support day to day operation of Microsoft Dynamics NAV/Business Central.
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• Work across inventory, order-to-cash, purchasing, fulfillment, and posting workflows.
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• Partner with Accounting and Operations to ensure shipment confirmations and invoice postings are accurate.
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• Troubleshoot operational issues including posting errors, inventory mismatches, and shipment discrepancies.
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• Investigate issues end to end across ERP, OMS, EDI, and 3PL systems before escalating.
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• Support EDI flows (850 / 940 / 945 / 856 / 810) and ensure issues are identified and resolved quickly.
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• Assist with UAT, user training, and system documentation.
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• Support data validation, master data setup, and configuration updates.
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• Work with technical resources when system changes or fixes are required.
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• Follow defined guardrails to maintain inventory and financial accuracy.

Operating Model

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• Individual contributor within ERP team.
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• Reports to ERP Lead (India) and VP, Technology Solutions.
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• Works closely with global Accounting, Operations, and Tech teams.
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• Supports live operational windows when required.

Qualifications

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• 3–7 years experience with Microsoft Dynamics NAV or Business Central.
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• Hands-on experience in Finance, Sales, Purchase, and Inventory modules.
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• Understanding of order-to-cash and inventory flows (ship > post > invoice).
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• Experience working in live ERP environments.
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• Exposure to ERP, EDI, and 3PL integrations preferred.
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• Strong problem-solving skills with ability to work through issues end to end.
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• Ability to work directly with Accounting and Operations teams.

What Success Looks Like (First 6 Months)

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• ERP transactions are processed consistently with minimal errors.
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• Inventory and posting discrepancies are resolved quickly.
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• Accounting and Operations teams have confidence in system behavior.
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• Issues are identified early and handled without unnecessary escalation.
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• Processes and documentation are clear and followed.