Director of Finance Operations

Primary Responsibilities

Finance Operations Leadership

• Lead core transactional finance functions:
• Accounts Payable
• Gift Processing
• Media Finance
• Business Systems
• Establish service standards, operational metrics, and accountability measures.
• Develop and mentor finance operations staff.
• Create a culture focused on customer service, process excellence, and continuous improvement.
• Partner with the Controller to ensure effective operational controls and compliance.

Accounts Payable Operations

• Oversee invoice processing and payment execution.
• Ensure timely and accurate vendor payments.
• Manage banking and payment vendor relationships.
• Optimize payment timing and cash disbursement processes.
• Improve cycle times, exception handling, and workflow efficiency.

Revenue Operations

Gift Processing

• Oversee recording and processing of contributions.
• Ensure compliance with donor intent and gift acceptance requirements.
• Partner with Development on donor reporting and stewardship needs.
• Manage major gift processing activities.

Media Finance

• Oversee financial operations associated with media distribution activities.
• Manage invoicing, collections, cash application, reconciliations, and revenue tracking.
• Coordinate reporting for media partners and revenue-sharing arrangements.
• Support audit and reporting requirements associated with media activities.

Business Systems Administration

• Lead finance-related business systems and technology platforms.
• Partner with Information Systems to establish finance system priorities.
• Ensure data integrity and system effectiveness.
• Support ERP enhancements, upgrades, and integrations.
• Develop reporting and workflow solutions that improve efficiency and accuracy.

Process Improvement and Transformation

• Lead finance automation initiatives.
• Evaluate and redesign business processes to improve efficiency and scalability.
• Reduce manual work and eliminate redundant processes.
• Implement best practices for finance shared services and transaction processing.
• Develop operational dashboards and key performance indicators.

Cross-Functional Partnership

• Partner with:
• Controller
• Director of Financial Planning & Analysis
• Human Resources
• Development
• Information Systems
• Legal
• Support organization-wide initiatives involving finance processes, systems, and controls.
• Participate in major system implementations and transformation efforts.

Skills and Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• Minimum 8 years of progressive finance operations experience.
• Minimum 3 years leading finance operational teams.
• Strong experience managing Accounts Payable, Payroll, and business process improvement.
• Experience leading ERP and financial systems initiatives.
• Advanced Excel and data analysis skills.
• Strong project management and change management experience.
• Excellent communication and stakeholder management skills.