Help Desk Specialist

Requirements

• Recent Phone support experience in a call center or comparable environment
• Supported a group of at least 200 clients
• Hands-on knowledge of Windows 7, MS Office modules
• Good knowledge of network concepts and MS Active Directory
• Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes).
• Answers questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center.
• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
• Maintains a troubleshooting tracking log ensuring timely resolution of problems
• Expands skills in own work area within an analytical/scientific method or operational process
• Applies experience and skills to complete assigned work within own area of expertise
• Works within standard operating procedures and/or scientific methods

All your information will be kept confidential according to EEO guidelines.