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Customer Success & Service Manager – Energiemanagement (m/w/d)

Hörburger GmbH · Waltenhofen, Allgäu, Bayern, Deutschland

Customer SuccessManager LevelRemoteImported listingfull-timeabout 2 months ago

About The Role

  • Strategische Betreuung und Weiterentwicklung unserer Bestandskunden nach dem Go-Live
  • Durchführung von Review-Meetings sowie Analyse von Nutzung und Einsparpotenzialen
  • Erkennen und Begleiten von Up- und Cross-Selling-Potenzialen
  • Aufbau und Steuerung der Supportprozesse und Supportlevel 1–3
  • Fachliche Führung und Weiterentwicklung des Supportteams
  • Optimierung von Ticketsystem und Wissensdatenbank sowie enge Zusammenarbeit mit Produktmanagement, Entwicklung und Vertrieb

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