About The Role

**✨ Beschreibung**
**Du interessierst dich für Kundenservice und moderne Technologien?**
**Du möchtest in einer pulsierenden Stadt leben und internationale Berufserfahrung sammeln?**
**Dann komm nach Lissabon!**
**Die Hauptstadt des Surfens, der Sonne, der Kunst – und deines neuen Jobs!**
Review and process incoming legal requests (e.g. Legal Requests related to privacy claims, defamation, fraud, falsification)
Understand and remain up to date with client's policies and guidelines. Review the request within agreed turnaround times and standards of quality.
Back-office Position, not client facing.

C2 German + B2 English level
Monday to Friday 9am - 6pm
Moderation of written content - usually related to potential fraud or copyright infringement.
No previous experience required
Good understanding of KPI'S; metrics FCR, SLA, CSAT
On-site, LACS Santos, Lisbon

Initial Screening + Ops Round Interview and Written Language Assesment + HR interview
Annual salary 14.000€
Language bonus 235€/month
7,63€/ working day paid in meal card (net amount) Yearly target bonus 720€
Salary approx 16,800€/year (base + bonus)
Health Insurance & Life Insurance & Family Plan (Spouse/legal partner and children)
Permanent contract. 2-month training agreement + 1 year FTC w/ 30 days probation. Admin support to get the NIF and NISS necessary to work in Portugal.
Assistance in finding house according to the needs of the candidate Relocation bonus of 2500€ (gross) paid with the first payroll cycle