Application Support (Senior)

Overview:
Application Prodcution Support team member is a detailed-oriented and technically skilled professional able to manage and support critical business applications in a production environment with a special focus on delivering high quality IT Services. The core responsabilites are related with ensuring the required stability, availability and performance for the applications under the team scope. Also, the incident resolution in a timely manner collaborating with internal (Development/Infrastructure teams) or external stakeholders (Service Providers) to drive long-term solutions.
What will you do?

Application Stability & Availability
Monitor and maintain the Application at the scope ensuring high availability and performance
Actively collaborate in incident management (e.g, participate in Situation Rooms for P1/P2 INCs, RCA), problem resolution (identify incident trends & paricipate for definitve solutions). Also, ensure the implementation and compliance of ITIL Governance within IT Production (SLAs)
Execute change requests and deployments following ITIL & DevOps tools and processess
Proactively identify and resolve technical issues to ensure smooth business operations
Participate in on-call rotations and ensure 24/7 avilability for critical applications
Technical Support & Collaboration
Serve as a point of contact for the Development team, troubleshooting issues and coordinating fixes
Work closely with Scrum teams to design, deploy, and enhance systems
Implement upgrades, patches, and new functionalities while ensuring minimal impact on users
Documentation & Knowledge Sharing
Maintain and update technical documentation for processes, configurations, and troubleshooting guides
Share best practices and knowledge with the global support team to improve efficiency
Platform Monitoring
Implement and optmize monitoring tools within produciton environment (e.g, Dynatrace)
Collaborate with development and other relevant stakeholders (Centers of Expertise) to define effective observability and monitoring practices
Act as a promoter for awareness of observability aiming the early detection and resolution of potential issues
Complete mandatory training for the proper functioning of IT Production area and the Company
Can carry out other activities, not previously specified, necessary for the pursuit of the objectives and the proper functioning of the Center of Expertise

What are we looking for?

API, Application Servers & Kubernetes
Java APP servers (RedHat Jboss EAP) and java knowledge (heap and thread dump anaiisys, performance optimization)
OpenShift & Cloud (kubernetes)
API gateway integration (Axway/APIGee)
RHEL Linux OS
Tooling
Dynatrace and other monitoring/observability tools (Jaeger, grafana, prometheus, ELK)
CI/CD setup & optmization (GITLab, ArgoCD, Jenkins, Nexus Sonatype)
Ansible and/or Terraform
Relational DBs (MSSQL Server; Postgre)
Problem-Solving & Critical Thinking
Team collaboration
Communication Skills
Resilience & Adaptability
Stress Management
Accountability & Ownership
Autonomy
Time Management & Prioritization
Goal and Detail oriented

What can you expect from us?

A permanent job contract for a long term project;
Tech equipment + SIM Card + personal smartphone;
Health and Life Insurance;
Social events and team buildings;
The commitment of letting you grow with us, and be rewarded accordingly;
A dynamic and young team that will be always there to support you;
Training in the latest technologies;
Coffee, fruits, snacks and a warm welcoming when you pass by the office.