Information Technology (IT) Intern (00596)

The IT Intern will assist with day-to-day technical support, Microsoft 365 administration, computer deployment, cybersecurity initiatives, documentation, and technology projects. This part-time position is designed for someone interested in developing practical experience across several areas of corporate IT while learning how technology supports PMA's employees, projects, and business operations.

Responsibilities

• Provide first-level technical support for employees experiencing hardware, software, connectivity, printing, and Microsoft 365 issues.
• Assist with preparing, configuring, deploying, and maintaining laptops, monitors, mobile devices, and other IT equipment.
• Support employee onboarding and offboarding activities, including equipment preparation and account-related tasks.
• Assist the IT team with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Help troubleshoot Windows workstations and common desktop applications.
• Assist with hardware and software inventory management and IT asset tracking.
• Help maintain IT documentation, procedures, knowledge-base articles, and technical guides.
• Participate in cybersecurity initiatives, including security awareness, phishing prevention, endpoint security, and account security.
• Assist with software installations, updates, testing, and deployment.
• Support IT projects involving cloud services, business applications, identity and access management, and infrastructure.
• Help identify opportunities to automate or improve routine IT processes.
• Participate in testing and evaluating new technologies, including emerging AI and productivity tools.
• Work with IT team members to research and troubleshoot technical issues.
• Perform other technology-related duties and projects as assigned.

Qualifications

Required skills

• Interest in computers and learning about IT support related to hardware, software and connectivity topics
• Knowledge of Microsoft 365

Preferred skills

• Familiarity with Microsoft Teams and SharePoint
• Knowledge of Networking and Wi-Fi troubleshooting
• Interest in Cybersecurity tools and practices
• Interest in PC hardware and trouble shooting
• Familiarity with Generative AI and Microsoft Copilot technologies